Privacy Policy

OVERVIEW

We’re always looking at how we can improve your shopping experience with us, to do that we need to collect data from your visit to our website and online shop. 

To confirm:

  • We NEVER store your payment card details
  • We NEVER sell your data to a third party
  • We ONLY ever share your details for the purpose of processing your online order with us as follows: Shopify who manages our online store; Stripe who collect payment on your behalf; and the courier to enable us to ship your order to you 
  • You can unsubscribe from our mailing list at any time
  • You can ask us to delete your details at any time, and we will action this within 48hours

We use software that collects information like your IP address, your location and more, which is very common in the online world. This helps us to understand how long you’ve stayed on the site and which pages you’ve looked at. All of which helps us to see what’s popular and what’s not!

PAYMENTS & SECURITY

Your payments are taken on our behalf, by the industry’s leading credit card payment company, called Stripe Inc. Neither they, nor we, will share your details with anyone. Stripe store your credit card details securely. Lucy Bee will not store your credit card details. The secure, third-party Stripe payment system is certified PCI Service Provider level 1.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

If you want more information on stripe click here to visit their website.

Merchants selling in the European Economic area must comply with the revised Payment Services Directive, Strong Customer Authentication requirement. This requirement came into effect on September 14, 2019. Lucy Bee is compliant.

COOKIES

A cookie is an alphanumeric code that is sent to your browser and stored on your device and stays for a short period - cookies from this site have a set time of up to 90 days (subject to change). Again, this is very common in the online world.

The reason for cookies is to help improve your experience when using our site and for us to improve our service to you by personalising our ads and marketing content to you.

Some cookies are optional, while others are obligatory in order for you to purchase from our online shop.

We never share this data with any other third parties. You can clear your cookies easily at any time. Please refer to your browser help file. 

USING YOUR PERSONAL DATA AND THE INFORMATION WE COLLECT

For us to fully process your online purchases with us and to ship these to you, we need to collect certain personal data from you. We never sell this to third parties, nor do we intend to

This is applicable too, only if you have double-opted in, so that we can message you with details of promotions and products that may be of interest to you. If you have not double-opted in, we will not contact you about promotions, offers or with any marketing material.

We currently collect and process the following information:

  • Name
  • Address
  • Contact number
  • Email address
  • Order history

GDPR

The General Data Protection Regulation (GDPR) is aimed at EU customers and has been absorbed into UK regulations. It takes a firm stance on data privacy and security and Lucy Bee is fully compliant.

To read more on GDPR, see here.

If you want us to delete your data at any time please email us at hello@lucybee.com with your request and we will action this within 48hours.

HOW WE STORE YOUR PERSONAL INFORMATION

Order information:

Your order information is stored securely at Shopify who manages our online store; Stripe who collect payment on your behalf; and shared with the courier to enable us to ship your order to you.  

Customer support information:

We store your contact details and order history to help us provide you with customer support.

We keep your personal information indefinitely unless you ask us to delete it.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Please contact us at hello@lucybee.com or 01992 747900 if you wish to make a request and we will action this within 48hours.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@lucybee.com or call us on 01992 747900

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:           

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

PRIVACY POLICY AMENDMENTS

We may update this Privacy Policy at any time. We’ll make a note of any changes on this page and date the change.

OTHER (THIRD PARTY) WEBSITES

We are not responsible for any third party Websites, that we link to and their privacy policy.
If you have any questions then please get in touch using our contact page.

The Lucy Bee Team

Updated: September 2021