Returns and Refund Policy

Can I return my order?

We want you to be happy with your order and if you wish to return a product either email us at hello@lucybee.com, or call on +44 1992 747 900, within 14 days of delivery or collection.

All returned items must be unused and in their original packaging, with any seals intact.

    Please note:

    1. Lucy Bee is not responsible for the cost of returning the item if it is not faulty, nor will we refund for the cost of any shipping.
    2. Any refund will be made to the original payment method used - please note that your bank may take several days to recredit your card, due to their systems and this is something which is out of our control. If a Lucy Bee eGift Voucher was used, the refund will be made to this in the first instance.

    This does not affect your statutory rights.

     

    An item has arrived damaged, what should I do?

    Charlie and his team in the warehouse take pride and care in packing your order and we appreciate that sometimes items can get damaged in transit. If this happens, please contact us either by email at hello@lucybee.com, or call on +44 1992 747 900, within 14 days of delivery or collection.

    To help us deal with your query, we will need to see:

    • Images of the invoice, showing who checked your order
    • Images of any damaged items, where applicable
    • Images of the packaging

     

    What happens if I refuse my delivery or the courier is unable to deliver my order? 

    If you refuse to accept your delivery and/or the courier is unable to deliver and your order is sent back to us, we reserve the right to recover any costs incurred before a refund is made, including all shipping fees and associated costs.

    We are a small business and we hope you understand our position. 

    Any refund will be made to the original payment method used - please note that your bank may take several days to recredit your card, due to their systems and this is something which is out of our control. If a Lucy Bee eGift Voucher was used, the refund will be made to this in the first instance.